Return Policy
Refund & Return Policy
Last updated: June 2026
At Bookomelon, we take great pride in curating quality children's picture books and touch-and-feel books. Your satisfaction is our priority. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is initiated within 5 days of the delivery date.
- Proof of purchase (order number or invoice) is provided.
- An unboxing video clearly showing the condition of the product at the time of receipt is submitted along with the return request.
Items that do not meet these conditions will not be eligible for a return or refund.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned after 5 days of delivery.
- Items that have been used, read, written in, or damaged by the customer.
- Items without original packaging or missing components.
- Gift cards or promotional items.
- Items purchased during clearance or final sale events (marked as non-returnable at the time of purchase).
3. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery. To process your claim, we require:
- Your order number.
- A clear unboxing video showing the product's condition at the time of receipt.
- Video of the damaged or defective item and its packaging.
Upon verification, we will offer a replacement, or if a replacement is unavailable, a Partial refund to the original payment method.
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact our customer support team through our website with your order number, reason for return, and your unboxing video.
- Wait for our team to review your request. We will respond within 2–3 business days.
- If your return is approved, we will provide you with return instructions and the return shipping address.
- Pack the item securely in its original packaging and ship it back to us.
- Share the return tracking details with our team once dispatched.
Please do not send items back without prior approval, as unapproved returns will not be accepted.
5. Return Shipping
Unless the return is due to our error (wrong item sent) or a verified defect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit during the return.
Original shipping charges paid at the time of purchase are non-refundable.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2–3 business days. If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account. If you have not received your refund after 10 business days, please contact your bank before reaching out to us.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item (subject to eligibility) and place a new order for the desired item.
8. Unboxing Video Requirement
We require an unboxing video for all return and damage claims. This helps us verify the condition of the product at the time of delivery and ensures a fair and transparent process for both parties. The video should:
- Be recorded continuously from the moment the package is opened.
- Clearly show the outer packaging, inner packaging, and the product itself.
- Be submitted along with your return or damage claim request.
Claims submitted without an unboxing video may not be processed.
9. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please reach out to us @ bookomelon.lochana@gmail.com or through our website contact details. Our team is happy to help and will respond within 2–3 business days.