Privacy Policy

Privacy Policy

Last updated: June 2026

At Bookomelon, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data. By using our website at www.bookomelon.com, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information when you interact with our store:

  • Personal Identification Information: Name, email address, phone number, and billing/shipping address provided when you create an account or place an order.
  • Payment Information: Payment details such as credit/debit card information or UPI details. Note: We do not store your full payment details — these are processed securely by our payment gateway partners.
  • Order Information: Details of products purchased, order history, and transaction records.
  • Device & Usage Information: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically when you visit our website.
  • Communications: Any messages, queries, or feedback you send us via email or our contact form.
  • Cookies & Tracking Data: Information collected through cookies and similar tracking technologies (see Section 6 for details).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders, including payment processing and delivery.
  • To communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications.
  • To respond to your queries, complaints, or support requests.
  • To send you promotional emails, offers, and newsletters (only if you have opted in — you may unsubscribe at any time).
  • To improve our website, product offerings, and customer experience based on usage data and feedback.
  • To detect, prevent, and address fraud, security issues, or technical problems.
  • To comply with applicable legal obligations under Indian law.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity: To fulfil orders and provide our services to you.
  • Legitimate interests: To improve our services, prevent fraud, and communicate with you about relevant offers.
  • Consent: For marketing communications, where you have opted in.
  • Legal obligation: To comply with applicable laws and regulations in India.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third parties only in the following circumstances:

  • Logistics & Courier Partners: To deliver your orders (name, address, and contact number are shared as necessary).
  • Payment Gateway Providers: To securely process your payments. These providers are bound by their own privacy and security standards.
  • Technology Service Providers: Including Shopify (our e-commerce platform), email service providers, and analytics tools that help us operate our store.
  • Legal Authorities: If required by law, court order, or government regulation, we may disclose your information to the relevant authorities.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years as required under Indian tax and business laws. If you request deletion of your account or data, we will action this within a reasonable timeframe, subject to any legal obligations to retain certain records.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our website uses SSL (Secure Socket Layer) encryption for all data transmissions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we correct any inaccurate or incomplete data.
  • Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements.
  • Right to Withdraw Consent: If you have opted in to marketing communications, you may withdraw your consent at any time by clicking "unsubscribe" in any email or contacting us directly.
  • Right to Complain: If you believe your data has been mishandled, you have the right to lodge a complaint with the relevant data protection authority in India.

To exercise any of these rights, please contact us at bookomelon.lochana@gmail.com.

8. Children's Privacy

Our products are designed for children, but our website and services are intended for use by adults (parents, guardians, and gift-givers). We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the courts in India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: bookomelon.lochana@gmail.com
Website: www.bookomelon.com

We will respond to your query within 2–3 business days.